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Payment Policy
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Payment Policy

Best Of Indian Products (BOIP) Marketplace
Effective Date: 11 September 2023
Last Updated: 4 June 2026

1. Introduction

This Payment Policy governs all payments made through the Best Of Indian Products (BOIP) Marketplace ("BOIP", "we", "our", or "us"). By placing an order or making a payment on the Platform, you agree to the terms outlined in this Policy.

BOIP facilitates secure transactions between buyers and sellers through authorized payment service providers.

2. Accepted Payment Methods

BOIP supports a variety of secure payment options, including but not limited to:

  • Credit Cards

  • Debit Cards

  • Net Banking

  • UPI (Unified Payments Interface)

  • Digital Wallets

  • EMI (Equated Monthly Installments)

  • Pay Later Services

  • International Cards (where applicable)

  • Any additional payment methods supported by our payment partners from time to time

Available payment options may vary depending on the buyer's location, order value, and payment service provider policies.

3. Payment Processing

All payments made on the Platform are processed through secure and authorized payment gateway providers.

Payment information is encrypted during transmission and handled in accordance with applicable security standards. BOIP does not store customers' complete card details, CVV numbers, or banking credentials on its servers.

Orders will be processed only after successful payment authorization and confirmation.

4. Pricing and Currency

  • All prices displayed on the Platform are listed in the applicable currency shown at checkout.

  • Unless otherwise stated, prices are inclusive of applicable taxes.

  • Shipping charges, customs duties, import taxes, or other fees may be displayed separately where applicable.

  • BOIP reserves the right to correct pricing errors, inaccuracies, or omissions at any time.

5. Order Confirmation

Upon successful completion of a payment transaction, customers will receive an order confirmation through email, SMS, WhatsApp, or other available communication channels.

Order confirmation does not constitute acceptance of an order if the product becomes unavailable, violates marketplace policies, or is affected by pricing or technical errors.

6. Failed or Declined Transactions

A payment may fail or be declined for various reasons, including:

  • Insufficient funds

  • Incorrect payment details

  • Banking restrictions

  • Payment gateway issues

  • Security verification failures

  • Suspected fraudulent activity

BOIP shall not be liable for any loss arising from failed transactions caused by banks, payment processors, network failures, or third-party systems.

7. Refunds

Eligible refunds shall be processed in accordance with the BOIP Returns and Refunds Policy.

Refund timelines may vary depending on:

  • Payment method used

  • Banking institution

  • Payment service provider

  • Applicable regulations

Refunds are generally credited back to the original payment method unless otherwise permitted by law or agreed by BOIP.

8. Payment Security

BOIP is committed to maintaining a secure payment environment.

We implement reasonable technical and organizational safeguards to protect transaction data. Payment processing partners are responsible for maintaining compliance with applicable payment security standards, including PCI-DSS requirements where applicable.

Customers are responsible for maintaining the confidentiality of their account credentials and payment-related information.

9. Fraud Prevention and Risk Management

To protect buyers, sellers, and the Platform, BOIP reserves the right to:

  • Verify payment information

  • Request additional identity verification

  • Hold, delay, cancel, or refuse suspicious transactions

  • Limit payment methods for certain orders

  • Suspend or terminate accounts involved in fraudulent, abusive, or unauthorized activities

Any attempt to conduct fraudulent transactions may result in account suspension, order cancellation, legal action, and reporting to relevant authorities.

10. Chargebacks and Payment Disputes

Customers are encouraged to contact BOIP before initiating a chargeback or payment dispute.

Where a chargeback or payment dispute is initiated:

  • BOIP may request supporting documentation from the customer.

  • BOIP reserves the right to contest invalid or fraudulent chargebacks.

  • Accounts associated with excessive or abusive chargeback activity may be restricted or suspended.

11. Seller Payments and Marketplace Transactions

For marketplace transactions, BOIP may collect payments from buyers on behalf of sellers and facilitate settlement to sellers in accordance with applicable agreements, verification requirements, and regulatory obligations.

Seller payouts may be subject to:

  • Order completion status

  • Refunds and disputes

  • Compliance reviews

  • Applicable taxes and deductions

  • Marketplace policies

12. Limitation of Liability

To the maximum extent permitted by law, BOIP shall not be liable for:

  • Banking or payment gateway failures

  • Delayed payment processing

  • Unauthorized access resulting from customer negligence

  • Currency conversion fluctuations

  • Third-party payment service interruptions

13. Changes to This Policy

BOIP reserves the right to amend or update this Payment Policy at any time.

Any changes will become effective upon publication on the Platform. Continued use of the Platform following such updates constitutes acceptance of the revised Policy.

14. Contact Information

For questions regarding payments, billing issues, or transaction disputes, please contact:

Best Of Indian Products (BOIP) Marketplace
Email: [email protected]
Website: www.boip.in

By using BOIP Marketplace and completing a transaction on the Platform, you acknowledge that you have read, understood, and agreed to this Payment Policy.